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Refund Policy

Effective Date: June, 2025
 

At NXT Level Carpet Cleaning, customer satisfaction is our top priority. We strive to deliver high-quality, professional cleaning services. If you are not satisfied with your service, please review our refund policy below:
 

1. Service Satisfaction Guarantee
 

If you are not satisfied with the results of your service, please contact us within 48 hours of your appointment. We will:
 

  • Re-clean the affected area at no additional charge, OR

  • Offer a partial or full refund, at our discretion, if re-cleaning does not resolve the issue
     

We do not issue refunds for:
 

  • Pre-existing damage or permanent stains that were disclosed before service

  • Issues reported after the 48-hour window

  • Services declined or altered after technician arrival
     

2. Cancellation Refunds
 

  • Appointments canceled 24 hours or more in advance: No Charge

  • Cancellations with less than 24 hours’ notice: Subject to a $50 cancellation fee

  • Missed appointments ("no-shows"): Subject to a $50 cancellation fee
     

3. Payment Disputes
 

If you believe you were charged incorrectly or did not receive the agreed-upon services, please contact us immediately at tim@nxtlevelcarpetcleaning.com or 801-668-4464. We will work with you to resolve the issue quickly and fairly.
 

4. Non-Refundable Items
 

We do not offer refunds for:
 

  • Travel fees (if applicable)

  • Optional add-on services that were completed as requested

  • Discounted promotional packages once service has been rendered
     

Contact Us
 

For questions or to request a refund, contact:
 

NXT Level Carpet Cleaning
📞 801-668-4464
📧 tim@nxtlevelcarpetcleaning.com
🌐 nxtlevelcarpetcleaning.com

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